State Farm® Insurance Agent Michael Svadlenak
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
cesar Augusto prado
November 19, 2024
"Sandra ..es una excelente asesora my amable..y da la información acertada..q nececite...gracias..Sandrita."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! My team strives to make every experience informative and address all of your needs. Thanks Michael Sandy Elder and Elizabeth "
Joel Abdiel Araujo
November 18, 2024
"EXCELLENT SERVICE. I cannot emphasize HOW COMMITTED Sandy Carlo and her team is to ensure their customers save the most possible when insuring with State Farm. I STRONGLY RECOMMEND SANDY CARLO! Thank you, Sandy for all that you do. GOD BLESS YOU, YOUR ENTIRE FAMILY AND YOUR ENTIRE TEAM. With Compassion & Care, Joel Araujo"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! We work very hard to meet all of the needs and expectations of all customers at Michael Svadlenak State Farm Thanks Michael Sandy Elizabeth and Elder'"
Lauren Bowman
August 15, 2024
"Customer service is definitely a priority here! Nicole was extremely attentive and answered all of my questions in a prompt manner. I’ll never go anywhere else ever again!"
"Thank you Lauren. Customer service is always our number one goal with all products auto insurance Homeowners insurance and Life insurance. Thank you for the kind words. I will make sure Nicole knows her service was exceptional. Thanks Michal and Team"
Dominique Lo Guidice
August 14, 2024
"Nicole was a pleasure to speak with. Highly recommend this office if you care about the quality of customer service!"
"Thank you, Dominique, we as a team appreciate the kind words. Our goal is to provide the best customer experience possible. That applies to all of our policy options Auto insurance, Homeowners insurance and Life and health insurance. Thank you, Michael, Nicole and Sandy,!"
Elijah Paolillo
August 14, 2024
"Was an awesome experience. Sandy and Nicole were terrific!"
"Thank you so much for the kind words. We strive to ensure we provide the best service possible for every customer. That is why we work hard to ensure customers are satisfied and properly covered with all if their auto insurance, home insurance and life insurance needs. Thank you Michael and Team"
yelena karnitskaya
August 14, 2024
"It’s was a pleasure to have a service from this office. Sandy and Nicole were very professional and helpful. Strongly recommend."
"Yelena thank you for the feedback. Nicole and Sandy do a great job of informing every customer about the product they purchase. They also try to educate every customer on additional coverages needed. Those include Homeowners insurance, Life insurance and Umbrella insurance to protect from the unexpected. Thank you, Michael, Nicole and Sandy, "
Judith Lipner
August 14, 2024
"Very happy with my experience with them. Nicole was super informative and very helpful."
"Judith thank you for sharing your experience. Our team works very hard to ensure we answer all questions and concerns about your individual policies. These policies include Auto insurance life insurance and homeowners' insurance to name a few. Thank you again Michael, Nicole and Sandy."
De Mayo Shaw
April 2, 2024
"Every State Farm office I have been under has treated me well but I must say the customer service that I received at THIS office was above and beyond! Sandy stayed on top of everything I needed, when I moved, when I added vehicles, etc. As a working mother of 4, who is also in a master's program, forgetting things is so easy, that's why I deeply appreciate the care and professionalism I received from Sandy Hernandez at the Mike Svadlenak’s office."
"Thank you for very much for the kind words. We work hard to ensure that everyone is taken care of for all of their insurance needs. Thank you, Michael, and have a great day."
crystal Sando
March 27, 2024
"I love their service, they always answer the phone and are fast and efficient. Nicole and Sandy have been amazing."
"Thanks Crystal. Our office works very hard to exceed each customers expectations! Thanks Michael and have a great day."
Bob Snyder
March 11, 2024
"Totally dissatisfied with service from agent and employees. Was transferred to this agent who i have never met or talked to personally in at least 4 years since being transferred to. I submitted a roof up date after a complete roof replacement and upgrade to stage 3 (at my expense) in June 2023 and provided Texas state documents for same. Email from from agent who said it was submitted and would let me know. Nine months later (after I checked) they said I needed the replacement company to fill out a State Farm document with same information. After 3 weeks of trying to contact the contractor I have been unable to get a response for State Farm requirements form. When I was transferred to this agent we set up a meeting which the agent for some reason couldn't make so it has never happened. I have been a State Farm customer for over 50 years for auto, boats, motorcycles, and home. But now am looking for alternatives."
"Sorry to hear that, Bob. I will check with claims this morning get back to you as soon as I get the information you need. Thank Michael"
Tayyip Oral
January 18, 2024
"More than five times i sent them email. They did not answers my email."
"Tayyip Oral Hello! We sincerely apologize for the email delay, and we're looking into it right now. I truly appreciate your patience. – Michael "
Anthony Adams
October 5, 2023
"I spoke with Alyssa and the service provided was exceptional she was very nice and made things so easy.😊"
"Thank you, Anthony. Our goal is to provide exceptional service to all of our customers. That goes for all of our products Homeowner's insurance Renters insurance, Auto insurance and the most important Life insurance. Thanks Michael"
Jacquiline Go
October 3, 2023
"Alyssa is great and extremely helpful with all my insurance needs. She was able to give me a great quote for my home and auto insurance and saved me hundreds of dollars. We are extremely busy with our lives and Alyssa accommodated our needs in all aspects."
"Thank you, Jacquiline We try very hard to meet and exceed our customers' expectations! We do that in customer service and in our dealing with customers' needs for Auto, Home and Life insurance. We are here to help you when the unexpected happens. Thank you for the kind words. Michael Svadlenak "
Karla Zavala
September 30, 2023
"I am so thankful that my father referred here. I was with a different car insurance overpaying for hardly any coverage, when Sandy took care of me and our cars and even our home owners insurance. We're grateful for the assistance and patience."
"Thank you Karla. We are here to provide all of the assistance and to explain the coverages you have and what is exactly covered in case the unexpected happens to your family! We do this with all insurance coverages Life Auto Renter and Homeowners insurance. Thanks for the kind words, Michael Svadlenak."
Roman Almanza
September 12, 2023
"Mike's office staff are very knowledgeable and helpful. Sandy really got me a real good auto insurance quote which fit my needs and budget. I've been with other state farm offices in the past but this one is where I'll stay."
"Thank you Mr. Almanza We tr to exceed the needs of all of our customers. If its Homeowners, Auto, Life and all of the financial service needs! Thanks Michael"
Marlissa
September 2, 2023
"Requested for a quote on a new vehicle via the app 3 days ago and was told my agent had to provide the premium….I am still waiting. My previous car’s insurance quote took over a week to receive after multiple calls on my end and finally after me stopping by unannounced and Sandy was there chatting it up with a friend, the task was completed. There is zero proactiveness with Sandy, which is frustrating to customers who simply are trying to be law abiding citizens. I’ve literally never spoken to Michael, who last I was told was to be taking photos to provide me a home insurance quote that I also never received. I’ve tried for years to increase my life insurance policy as well, never happened, so I simply gave up. Instead of dismissing the negative reviews, attempt service recovery as I personally have extended an insurmountable amount of grace to your office for YEARS."
"Good morning Marlissa. I took the pictures of your home and one other in your Neiborhood the same day! That is not how my office operates. I appreciate you bringing it to my attention. I will call you personally today! Thanks Michael "
A. R.
August 22, 2023
"I'm seriously curious as to how this office has such a high rating considering the piss poor customer service I've received over the past month or so. Sandy is nice-nasty and can be real snarky. The communication here is non existent. I've been told on several occasions that someone would follow up with me and it never happens. I always have to initiate a conversation to get any information out of them. So glad to be rid of State Farm as well as this agent and his employees. They need training. If I could give no stars I would. They are not exercising proper customer service skills"
"Sorry to hear that, Arriane. I wish you well! if there is ever anything I can do for you please call! Thanks Michael"
Sergio Hidalgo
August 21, 2023
"Ms. Sandra Carlo Hernandez was very, very helpful attending my claim. I am grateful for her help. She became aware of my hearing limitation and was very considered. Thank you very much."
"Thank you, Sergio. We always try to exceed expectations. We work diligently to ensure we help every customer with their Auto, Home, Renters and Life insurance needs. Thanks for the kind words please call the office if you need additional assistance! Thanks Michael"
Marlene Concepcion
August 21, 2023
"They were very friendly and helpful and saved me a ton of money"
"Thak you Marlene. We try to ensure every auto insurance customer receives the most appropriate coverage at the appropriate price! We do that for Home Insurance Life insurance Renters insurance and all of the other insurance needs a customer may encounter! Thanks Michael "
Yosdany Perez
June 29, 2023
"Thank you Sandra, it is a pleasure to meet people who feel so committed to their work and do it from the heart, your help was the best thing that could have happened to me amid so much uncertainty, recommended with my eyes closed, thank you, thank you, thank you."
Yuli Montero
June 26, 2023
"I couldn't stop thanking Mrs. Sandra here, I was involved in a win accident that I was not at fault and even having lawyers it was impossible for the party involved to assume the damages, I went with my insurance agent Mrs. Sandra, so attentive, so professional, trained, what I was having a hard time solving for 3 months, it only took her 24 hours, she advised me and fought my case with everything!!!! More than grateful Mrs. Sandra!"
"Yuli thank you very much! We strive to put the customer first and do the right thing as or core values in my office! Thank you, Michael and Staff,"
Ana Lara
April 17, 2023
"Exelente servicio el que me dio Sandra Carlo H. Muy amable y me contestó todas mis dudas muy amable y muy profesional la recomiendo al 💯 he quedado muy contenta con su atención y muy considerada"
"Thank you! Ana we deeply appreciate the kind words!"
C C
February 27, 2023
"I can never get a call back these people. I call and they do not answer. When they do, they promise a call back and I never hear back. Ever since Ramon left no one calls back and I have been getting charges that they cant explain to me. UPDATE: I just spoke to the manager that now decided to reach out to me after this review. This lady has been so rude to me ever since she was hired a few months ago. She does not know what she is doing and feels that it is okay to raise her voice at her customers. She refused to let me speak to anyone else. Michael is very friendly and so was Ramon and Jessica. Ever since Ramon and Jessica left it has been a mess. Now this new lady or "manager" is so rude and it is very sad to know that she is treating customers like that. As a customer service representative myself, I know this is not any way to treat people. I will be moving my policy to another Statefarm. Also, the rest of the reviews before me are made by the employees at that agency. Update 2/27/2023- The owner commented on my review 3 years later. Thank you for being prompt 😂"
"I am sorry to hear that we strive to get back to everyone promptly"
Kerly Y
February 24, 2023
"Trent was kind and very helpful! Answered all my questions and listened to my insurance needs. If you’re looking for a new agent ask for Trent highly recommend him!"
"Thank you, Kerly, very much! We strive to make every experience pleasant and professional! Thanks Michael Trent and Sandy "
Edgar Miranda
January 25, 2023
"Ask for Trent.. Trent is awesome! Was able to give me the best deal in town. Transition was fast and easy!!"
"Thank you very much for entrusting us with you home and Auto insurance we strive to provide great customer service to each and every customer! Thanks Michael"