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Profile photo of a State Farm Agent named: Michael Svadlenak

State Farm® Insurance Agent Michael Svadlenak

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lauren Bowman

Lauren Bowman

August 15, 2024

5  out of  5
rating by Lauren Bowman
"Customer service is definitely a priority here! Nicole was extremely attentive and answered all of my questions in a prompt manner. I’ll never go anywhere else ever again!"
We responded:
"Thank you Lauren. Customer service is always our number one goal with all products auto insurance Homeowners insurance and Life insurance. Thank you for the kind words. I will make sure Nicole knows her service was exceptional. Thanks Michal and Team"
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Dominique Lo Guidice

August 14, 2024

5  out of  5
rating by Dominique Lo Guidice
"Nicole was a pleasure to speak with. Highly recommend this office if you care about the quality of customer service!"
We responded:
"Thank you, Dominique, we as a team appreciate the kind words. Our goal is to provide the best customer experience possible. That applies to all of our policy options Auto insurance, Homeowners insurance and Life and health insurance. Thank you, Michael, Nicole and Sandy,!"
Profile photo of Elijah Paolillo

Elijah Paolillo

August 14, 2024

5  out of  5
rating by Elijah Paolillo
"Was an awesome experience. Sandy and Nicole were terrific!"
We responded:
"Thank you so much for the kind words. We strive to ensure we provide the best service possible for every customer. That is why we work hard to ensure customers are satisfied and properly covered with all if their auto insurance, home insurance and life insurance needs. Thank you Michael and Team"
Profile photo of yelena karnitskaya

yelena karnitskaya

August 14, 2024

5  out of  5
rating by yelena karnitskaya
"It’s was a pleasure to have a service from this office. Sandy and Nicole were very professional and helpful. Strongly recommend."
We responded:
"Yelena thank you for the feedback. Nicole and Sandy do a great job of informing every customer about the product they purchase. They also try to educate every customer on additional coverages needed. Those include Homeowners insurance, Life insurance and Umbrella insurance to protect from the unexpected. Thank you, Michael, Nicole and Sandy, "
Profile photo of Judith Lipner

Judith Lipner

August 14, 2024

5  out of  5
rating by Judith Lipner
"Very happy with my experience with them. Nicole was super informative and very helpful."
We responded:
"Judith thank you for sharing your experience. Our team works very hard to ensure we answer all questions and concerns about your individual policies. These policies include Auto insurance life insurance and homeowners' insurance to name a few. Thank you again Michael, Nicole and Sandy."
Profile photo of De Mayo

De Mayo

April 2, 2024

5  out of  5
rating by De Mayo
"Every State Farm office I have been under has treated me well but I must say the customer service that I received at THIS office was above and beyond! Sandy stayed on top of everything I needed, when I moved, when I added vehicles, etc. As a working mother of 4, who is also in a master's program, forgetting things is so easy, that's why I deeply appreciate the care and professionalism I received from Sandy Hernandez at the Mike Svadlenak’s office."
We responded:
"Thank you for very much for the kind words. We work hard to ensure that everyone is taken care of for all of their insurance needs. Thank you, Michael, and have a great day."
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crystal Sando

March 27, 2024

5  out of  5
rating by crystal Sando
"I love their service, they always answer the phone and are fast and efficient. Nicole and Sandy have been amazing."
We responded:
"Thanks Crystal. Our office works very hard to exceed each customers expectations! Thanks Michael and have a great day."
Profile photo of Bob Snyder

Bob Snyder

March 11, 2024

2  out of  5
rating by Bob Snyder
"Totally dissatisfied with service from agent and employees. Was transferred to this agent who i have never met or talked to personally in at least 4 years since being transferred to. I submitted a roof up date after a complete roof replacement and upgrade to stage 3 (at my expense) in June 2023 and provided Texas state documents for same. Email from from agent who said it was submitted and would let me know. Nine months later (after I checked) they said I needed the replacement company to fill out a State Farm document with same information. After 3 weeks of trying to contact the contractor I have been unable to get a response for State Farm requirements form. When I was transferred to this agent we set up a meeting which the agent for some reason couldn't make so it has never happened. I have been a State Farm customer for over 50 years for auto, boats, motorcycles, and home. But now am looking for alternatives."
We responded:
"Sorry to hear that, Bob. I will check with claims this morning get back to you as soon as I get the information you need. Thank Michael"
Profile photo of Tayyip Oral

Tayyip Oral

January 18, 2024

1  out of  5
rating by Tayyip Oral
"More than five times i sent them email. They did not answers my email."
We responded:
"Tayyip Oral Hello! We sincerely apologize for the email delay, and we're looking into it right now. I truly appreciate your patience. – Michael "
Profile photo of Anthony Adams

Anthony Adams

October 5, 2023

5  out of  5
rating by Anthony Adams
"I spoke with Alyssa and the service provided was exceptional she was very nice and made things so easy.😊"
We responded:
"Thank you, Anthony. Our goal is to provide exceptional service to all of our customers. That goes for all of our products Homeowner's insurance Renters insurance, Auto insurance and the most important Life insurance. Thanks Michael"
Profile photo of Jacquiline Go

Jacquiline Go

October 3, 2023

5  out of  5
rating by Jacquiline Go
"Alyssa is great and extremely helpful with all my insurance needs. She was able to give me a great quote for my home and auto insurance and saved me hundreds of dollars. We are extremely busy with our lives and Alyssa accommodated our needs in all aspects."
We responded:
"Thank you, Jacquiline We try very hard to meet and exceed our customers' expectations! We do that in customer service and in our dealing with customers' needs for Auto, Home and Life insurance. We are here to help you when the unexpected happens. Thank you for the kind words. Michael Svadlenak "
Profile photo of Karla Zavala

Karla Zavala

September 30, 2023

5  out of  5
rating by Karla Zavala
"I am so thankful that my father referred here. I was with a different car insurance overpaying for hardly any coverage, when Sandy took care of me and our cars and even our home owners insurance. We're grateful for the assistance and patience."
We responded:
"Thank you Karla. We are here to provide all of the assistance and to explain the coverages you have and what is exactly covered in case the unexpected happens to your family! We do this with all insurance coverages Life Auto Renter and Homeowners insurance. Thanks for the kind words, Michael Svadlenak."
Profile photo of Roman Almanza

Roman Almanza

September 12, 2023

5  out of  5
rating by Roman Almanza
"Mike's office staff are very knowledgeable and helpful. Sandy really got me a real good auto insurance quote which fit my needs and budget. I've been with other state farm offices in the past but this one is where I'll stay."
We responded:
"Thank you Mr. Almanza We tr to exceed the needs of all of our customers. If its Homeowners, Auto, Life and all of the financial service needs! Thanks Michael"
Profile photo of Marlissa

Marlissa

September 2, 2023

1  out of  5
rating by Marlissa
"Requested for a quote on a new vehicle via the app 3 days ago and was told my agent had to provide the premium….I am still waiting. My previous car’s insurance quote took over a week to receive after multiple calls on my end and finally after me stopping by unannounced and Sandy was there chatting it up with a friend, the task was completed. There is zero proactiveness with Sandy, which is frustrating to customers who simply are trying to be law abiding citizens. I’ve literally never spoken to Michael, who last I was told was to be taking photos to provide me a home insurance quote that I also never received. I’ve tried for years to increase my life insurance policy as well, never happened, so I simply gave up. Instead of dismissing the negative reviews, attempt service recovery as I personally have extended an insurmountable amount of grace to your office for YEARS."
We responded:
"Good morning Marlissa. I took the pictures of your home and one other in your Neiborhood the same day! That is not how my office operates. I appreciate you bringing it to my attention. I will call you personally today! Thanks Michael "
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A. R.

August 22, 2023

1  out of  5
rating by A. R.
"I'm seriously curious as to how this office has such a high rating considering the piss poor customer service I've received over the past month or so. Sandy is nice-nasty and can be real snarky. The communication here is non existent. I've been told on several occasions that someone would follow up with me and it never happens. I always have to initiate a conversation to get any information out of them. So glad to be rid of State Farm as well as this agent and his employees. They need training. If I could give no stars I would. They are not exercising proper customer service skills"
We responded:
"Sorry to hear that, Arriane. I wish you well! if there is ever anything I can do for you please call! Thanks Michael"
Profile photo of Sergio Hidalgo

Sergio Hidalgo

August 21, 2023

5  out of  5
rating by Sergio Hidalgo
"Ms. Sandra Carlo Hernandez was very, very helpful attending my claim. I am grateful for her help. She became aware of my hearing limitation and was very considered. Thank you very much."
We responded:
"Thank you, Sergio. We always try to exceed expectations. We work diligently to ensure we help every customer with their Auto, Home, Renters and Life insurance needs. Thanks for the kind words please call the office if you need additional assistance! Thanks Michael"
Profile photo of Marlene Concepcion

Marlene Concepcion

August 21, 2023

5  out of  5
rating by Marlene Concepcion
"They were very friendly and helpful and saved me a ton of money"
We responded:
"Thak you Marlene. We try to ensure every auto insurance customer receives the most appropriate coverage at the appropriate price! We do that for Home Insurance Life insurance Renters insurance and all of the other insurance needs a customer may encounter! Thanks Michael "
Profile photo of Yosdany Perez

Yosdany Perez

June 29, 2023

5  out of  5
rating by Yosdany Perez
"Thank you Sandra, it is a pleasure to meet people who feel so committed to their work and do it from the heart, your help was the best thing that could have happened to me amid so much uncertainty, recommended with my eyes closed, thank you, thank you, thank you."
Profile photo of Yuli Montero

Yuli Montero

June 26, 2023

5  out of  5
rating by Yuli Montero
"I couldn't stop thanking Mrs. Sandra here, I was involved in a win accident that I was not at fault and even having lawyers it was impossible for the party involved to assume the damages, I went with my insurance agent Mrs. Sandra, so attentive, so professional, trained, what I was having a hard time solving for 3 months, it only took her 24 hours, she advised me and fought my case with everything!!!! More than grateful Mrs. Sandra!"
We responded:
"Yuli thank you very much! We strive to put the customer first and do the right thing as or core values in my office! Thank you, Michael and Staff,"
Profile photo of Ali L

Ali L

April 17, 2023

5  out of  5
rating by Ali L
"Exelente servicio el que me dio Sandra Carlo H. Muy amable y me contestó todas mis dudas muy amable y muy profesional la recomiendo al 💯 he quedado muy contenta con su atención y muy considerada"
We responded:
"Thank you! Ana we deeply appreciate the kind words!"
Profile photo of C C

C C

February 27, 2023

1  out of  5
rating by C C
"I can never get a call back these people. I call and they do not answer. When they do, they promise a call back and I never hear back. Ever since Ramon left no one calls back and I have been getting charges that they cant explain to me. UPDATE: I just spoke to the manager that now decided to reach out to me after this review. This lady has been so rude to me ever since she was hired a few months ago. She does not know what she is doing and feels that it is okay to raise her voice at her customers. She refused to let me speak to anyone else. Michael is very friendly and so was Ramon and Jessica. Ever since Ramon and Jessica left it has been a mess. Now this new lady or "manager" is so rude and it is very sad to know that she is treating customers like that. As a customer service representative myself, I know this is not any way to treat people. I will be moving my policy to another Statefarm. Also, the rest of the reviews before me are made by the employees at that agency. Update 2/27/2023- The owner commented on my review 3 years later. Thank you for being prompt 😂"
We responded:
"I am sorry to hear that we strive to get back to everyone promptly"
Profile photo of Kerly Y

Kerly Y

February 24, 2023

5  out of  5
rating by Kerly Y
"Trent was kind and very helpful! Answered all my questions and listened to my insurance needs. If you’re looking for a new agent ask for Trent highly recommend him!"
We responded:
"Thank you, Kerly, very much! We strive to make every experience pleasant and professional! Thanks Michael Trent and Sandy "
Profile photo of Edgar Miranda

Edgar Miranda

January 25, 2023

5  out of  5
rating by Edgar Miranda
"Ask for Trent.. Trent is awesome! Was able to give me the best deal in town. Transition was fast and easy!!"
We responded:
"Thank you very much for entrusting us with you home and Auto insurance we strive to provide great customer service to each and every customer! Thanks Michael"
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Scott Ostrander

December 6, 2022

5  out of  5
rating by Scott Ostrander
"The State Farm safe drive program has saved me and my wife a lot of money and I appreciate State Farm Agent Michael Svadlenak and his staff for providing us with great service and ability to solve problems that come along in a professional way."
We responded:
"Thank you, Scott we do, all we can to help you save money!"
Profile photo of Jovani Rodriguez

Jovani Rodriguez

November 30, 2022

5  out of  5
rating by Jovani Rodriguez
"Very fast service.. I needed to get a new quote for my vehicle and after talking to lol 5 different companies. He responded very fast and got me a better price than what I used to have with my old agent.. totally recommend this office!!"
We responded:
"Thank you, Jovani we appreciate, the review. We work very hard to support our customers! "